Earlier work · NTT DATA
Tarmac Delivery Tracking
Helping on-site teams follow deliveries across multiple worksites, from any device.
- Role
- User Experience Consultant, NTT DATA Business Solutions (UX lead)
- Duration
- 1 month
- Team
- Me as the sole UX designer, 2 UI designers and a creative manager
- Client
- Tarmac (NTT DATA)
- Platform
- Delivery tracking web app
- Focus
- Real-time tracking, multi-site delivery planning, responsive design
Discovery
Tarmac's customers were frustrated trying to track deliveries across their worksites. The tracking application in their portal wasn't responsive, so people on site couldn't check deliveries away from a desktop or laptop.
I ran workshops with the client to map their current processes, and with end users to find the specific pain points in the delivery tracking workflow.
The challenge
- 01Customers often needed to track several deliveries across different worksites at the same time.
- 02They needed real-time visibility of each delivery's status to plan and coordinate on site.
- 03If one lorry was unloading, the next needed to know, so deliveries didn't clash in limited space.
- 04The portal wasn't responsive, so on-site teams couldn't track deliveries away from a desk.
Design
I worked closely with the development team to check the technical feasibility of different solutions, then built interactive wireframes of the new tool. I tested and refined them in review sessions with the client and end users until we reached sign-off, then handed the final UI designs to development.
Tracking deliveries on site
A map and status view showing where every delivery is, and what's happening on site right now.
Wireframe: delivery locations on a map, with each delivery's status below.
Final design: lorries colour-coded by status, so teams can see what's unloading and what's on its way.
Finding the right delivery
Search, filter and track several orders at once across every worksite.
Wireframe: choose up to three orders to track at once.
Final design: search and filter deliveries across every worksite.
Results
- Delivered a fully responsive delivery tracking application that works across devices.
- End users reported significant improvements over the previous version and more efficient delivery management.
- The client engaged the team for further work to improve their registration process.
Like what you see? Let's talk.
Email me at davidedwardsjones@googlemail.com, or get in touch through the contact page.